Return and Refund Policy

Return Policy & Refunds

Thanks for shopping at Get Ugly Sweaters!

If you are not entirely satisfied with your purchase, we’re here to help. Please contact us through our website or via email at GetUglyWithUs@getuglysweaters.com.

 

Returns

You have 14 calendar days to return an item from the date you received it.

To be eligible for a return, your item must be:

  • Unused and in the same condition that you received it.
  • Your item must be in the original packaging.
  • Your item needs to have the receipt or proof of purchase.

You can either call or email us to notify us about the return.

Returns will be sent to:

Customer Service
21 Union Street,
Boston, Massachusetts 02108

Refunds

Once we receive your item, we will inspect it and notify you that we have received your returned item. We will immediately notify you on the status of your refund after inspecting the item.

If your return is approved, we will initiate a refund to your credit card (or original method of payment).

You will receive the credit within a certain amount of days, depending on your card issuer’s policies.

Shipping

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non­refundable.

If you receive a refund, the cost of return shipping will be deducted from your refund.

Contact Us

If you have any questions on how to return your item to us, contact us.